Refund policy
🔄 Return & Refund Policy – Pure Aura
1. Eligibility for Returns
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We accept returns within 14 days of delivery.
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To be eligible, the product must be:
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Unused and in the same condition as received.
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In its original packaging, sealed, and unopened.
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Products that have been opened, used, or damaged by the customer are not eligible for return.
2. Non-Returnable Items
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Due to hygiene and safety reasons, certain personal care products cannot be returned once opened.
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Gift cards and promotional items are non-refundable.
3. Return Process
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Contact our support team at support@pureauracare.shop with your order number and reason for return.
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Our team will provide you with the return shipping address and instructions.
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Customers are responsible for return shipping costs (unless the product was defective or incorrect).
4. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days, using the original method of payment.
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Shipping fees are non-refundable.
5. Exchanges
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We only replace items if they are defective, damaged, or incorrect.
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To request an exchange, please contact us at support@pureauracare.shop within 48 hours of receiving your order.
6. Damaged or Incorrect Items
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If you receive a damaged, defective, or wrong item, please contact us immediately (within 48 hours) with photos as proof.
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We will arrange for a replacement or full refund at no extra cost.
7. Late or Missing Refunds
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If you haven’t received your refund yet, first check your bank account.
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Then contact your credit card company or bank, as processing times may vary.
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If you still haven’t received it after 10 business days, contact us at support@pureauracare.shop.
8. Contact Us
For any questions regarding returns and refunds, please contact us at:
📩 support@pureauracare.shop.