📦 Shipping Policy – Pure Aura

1. Order Processing

• All orders are processed within 1 business days (excluding weekends and public holidays).

• Once your order is confirmed, you will receive an email with your order details and tracking information once it has been shipped.

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2. Domestic Shipping (Egypt)

• Estimated delivery time: 1–5 business days depending on your location..

• Deliveries are handled by our trusted courier partners.

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3. International Shipping

• We currently ship to selected countries in the Middle East.

• Estimated delivery time: 7–14 business days.

• Shipping rates are calculated at checkout based on destination and order weight.

• Customs duties, taxes, and additional charges (if any) are the responsibility of the customer.

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4. Order Tracking

• Once your order has shipped, you will receive an email with a tracking number.

• You can track your order directly on the courier’s website.

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5. Delays & Exceptions

• Delivery times are estimates and may vary due to external factors (weather conditions, customs clearance, courier delays).

• Pure Aura is not liable for delays beyond our control, but we’ll always support you in tracking your order and resolving issues.

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6. Incorrect Address or Failed Delivery

• Please ensure that you provide an accurate delivery address.

• If a package is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply.

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7. Lost or Damaged Packages

• In the unlikely event your package is lost or arrives damaged, please contact us at support@pureauracare.shop within 48 hours of delivery.

• We will assist you with replacement or claim filing with the courier.

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8. Contact Us

For any shipping-related inquiries, please reach out to our customer care team at:
📩 support@pureauracare.shop